Battle.net “Suspicious Activity” Email
Chad July 30th, 2010
In the past week you might have received or had friends receive an email from blizzard that your password has been changed due to Suspicious Activity and that your account is locked till you change your password. Well this seems to be an upgrade to blizzards battle.net system to fight the mass increase in stolen accounts and hackers stealing battle.net accounts.
From what we have gathered the system uses GEO IP tracking and if the location you are logging into your battle.net account is significant enough of a change it will flag your account. The automated system then locks your account, changes your password and sends you an automated email with instructions on how to unlock and reset your password.
The concept is a great idea and should be a big improvement and hopefully reduce the # of stolen accounts. But it has also caused a major impact to the power leveling and gold industry as accounts keep getting flagged and passwords being reset.
Now if you actively share your account and keep getting the automated emails and password resets do the follow.
(NOTE: These are battle.net resets and not game specific which means that you can NOT be logged in from (2) locations at once! This means no more buying a Power Leveling package and playing a 2nd wow account!)
1. First try to reset the password and no longer log into your account while you are sharing it. Wait till after your friend/company is playing and then login. You can no longer be logged into the same battle.net account in 2 locations at once.
2. If you reset your password and then it resets again within 24hours or so and you are paying for a company to service your account. Forward them the password reset email and let them reset your password! This way their IP is now set as the main and it should hopefully stop the resets.
From what we have gathered these password resets do not lead to suspension or account closure as the system is designed to prevent 3rd parties from stealing your account. If you have any questions about this topic, post or email me.
Thanks
Chad S.
CEO